SHIPPING & DELIVERY POLICY

Last Updated: October 5, 2026

Welcome to OutfitHouse. We are committed to providing a safe, reliable and convenient shopping experience for our customers.

1. Shipping Coverage

We deliver across India to serviceable PIN codes through our shipping and courier partners. Delivery availability may vary depending on your location.

2. Order Processing

Orders are generally processed and dispatched within 24–48 hours after confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

3. Delivery Time

We aim to deliver most orders within 3–7 days from order confirmation.

Delivery times may vary depending on your location, courier availability, public holidays, weather conditions and unforeseen circumstances.

While we make every effort to deliver within the estimated timeframe, delivery dates are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment or order confirmation.

Free shipping may be available on selected products or promotional offers.

Customers will not be charged any additional shipping fees beyond the amount displayed at checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable PIN codes.

COD orders may require confirmation through a phone call, SMS or WhatsApp before dispatch.

Any applicable COD charges will be displayed at checkout.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address, SMS or other available communication channels.

Customers can use the tracking information to monitor their shipment.

7. Delayed Deliveries

Although we aim to deliver orders within 3–7 days, delays may occasionally occur due to courier issues, weather conditions, public holidays or other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team. We will investigate the issue and provide assistance.

8. Incorrect Shipping Information

Customers must provide an accurate delivery address, PIN code and active mobile number.

If incorrect or incomplete information causes a delivery failure, additional shipping charges may apply for reshipping, subject to customer approval.

9. Damaged, Lost or Missing Orders

If you receive a damaged package, an incorrect product or an incomplete order, please contact our customer support team as soon as possible.

For confirmed lost shipments or incorrect or damaged products, we will assist you in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been shipped, cancellation may not be possible. Any return or refund request will be handled according to our Return & Refund Policy.

11. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages. Each shipment may have its own tracking details.

12. Contact Information

For shipping-related questions or assistance, please contact us.

OutfitHouse

Website: https://outfithouse.in

Location: Mohammadganj, Palamu, Jharkhand, India

Customer Support: +91 8102522051

We appreciate your trust in OutfitHouse and look forward to serving you.